RETURN&EXCHANGE
We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.
Buyers are only responsible for the return shipping fees for warranty items. (In most cases, buyer will only have to return the problem components rather than the entire package.).
Before returning items, please make sure you get our return address, and write "gift" on the delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Before you return your merchandise please follow the steps below:
-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at service@thebasicwear.com
*Further instructions will be given through email.
We do our best to serve our each customer the best that we can.
We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition.
Merchandise which is damaged or missing components is not refundable.
Buyers are responsible for return shipping with proper packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, only partial refunds are granted (if applicable).
On receiving items, we will refund you immediately. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.